Our UltraVPN score

  • Speed
    6.0
  • Safety
    3.0
  • User-friendliness
    6.0
  • Servers
    4.0
  • UltraVPN Review (2023): Affordable VPN With Security Issues

    UltraVPN is part of the VPN services provided by the Aura/Pango group. It’s advertised as secure, anonymous, and ultra-fast, which are features that we investigated during this UltraVPN review. The service provider also claims on its website that using its software will not slow down your internet connection, and there is a wide range of servers to choose from.

    Ultra VPN also comes with some free tools for extra value, such as a Dark Web Scan that alerts you if information like your email has become available on the dark web and the PassWatch password manager that helps you keep your passwords safe and away from prying eyes.

    Naturally, we wanted to test UltraVPN extensively to see how it performs under close scrutiny. Its owners invest heavily in VPN software, but the service provider raises some privacy concerns that have to be addressed.

    Find out what we think about this provider in our full UltraVPN review below.

    UltraVPN: A Short Review

    4.8

    Pros

    • Acceptable speeds on faster networks
    • Military-grade encryption
    • Up to 10 simultaneous connections
    • Beginner-friendly apps
    • Quick and effortless installation
    • Split tunneling available
    • Works with Netflix US
    • Affordable
    • 30-day money-back guarantee
    • Live chat
    • Free extra tools

    Cons

    • IP leaks on multiple servers
    • Wrong location on many servers
    • Broken kill switch
    • No OpenVPN or WireGuard
    • Questionable logging policy
    • No crypto payments
    • Too much data required for registration

    UltraVPN is a US-based VPN service launched by a company called Pango Group (later acquired by Aura). This group also owns Hotspot Shield, Betternet, and VPN 360. In spite of its dedication to cybersecurity, UltraVPN has many privacy and safety issues.

    Many of the servers we tested leaked our real IP address or showed the wrong location. UltraVPN’s automatic kill switch doesn’t work, so you’ll be left defenseless if your client drops the connection. Last, the company’s logging policy is definitely problematic, although not the worst we’ve ever seen. The service provider also asks for too much personal data during registration (including your name, address, postal code, etc.).

    UltraVPN supports IKEv2, and their proprietary protocol is called Catapult Hydra. We’d still like to see OpenVPN or WireGuard thrown into the mix. Hydra works well for Hotspot Shield, but it feels poorly implemented here. The speeds are acceptable but far from impressive. We’d expect better performance from a VPN provider with 800+ servers in 100+ locations.

    UltraVPN is affordable but doesn’t provide enough value for the price. There’s a 30-day money-back guarantee, and the refund process takes only about four hours. They don’t accept crypto, so anonymous payments are not an option. You can reach the support team via live chat, and they’re very friendly and willing to help. Unfortunately, they’re not overly tech-savvy.

    After extensive testing, we gave UltraVPN an overall score of 4.8/10. Read more about our experience with this provider in our full UltraVPN review below.

    Specifications UltraVPN
    💵 Price From $1.99 a month
    📱 Operating systems Mac, iOS, Android, Windows
    💻 Connections 10
    💳 Payment methods Credit card, PayPal
    🔒 Protocols Catapult Hydra, IKEv2
    📥 Torrent options Torrenting allowed
    📅 Money-back guarantee 30 Days
    📋 Logs Logs
    🎬 Works with Works with Netflix Works with HBO Works with Disney+ Works with BBC Works with Torrent Works with Gaming

    Speed – How Fast Is UltraVPN?

    Score image showing score 6 out of 10 with colored bars

    Ideally, during our VPN speed tests, we expect to see minimal speed drops and good connectivity. Finding this balance between online security and sheer speed is what separates the fastest VPNs out there from the rest. With that in mind, UltraVPN gets a 6/10 for performance.

    Here’s why:

    • UltraVPN usually delivered acceptable speeds.
    • It severely impacted our upload on distant servers.
    • The daily use felt smooth for the most part.

    Speed test results for UltraVPN

    We tested UltraVPN’s Windows app from our headquarters in the Netherlands. After measuring our benchmark performance (without a VPN), we compared it to the speeds we got on UltraVPN’s servers.

    Here are the final results of our UltraVPN speed tests:

    ServerDownload (Mbps)Upload (Mbps)Ping (ms)
    No VPN 202.62246.376
    Netherlands137.15133.0315
    Germany132.06130.1721
    United Kingdom116.9102.9447
    United States East (New York)86.1442.6499
    United States West (Los Angeles)89.7929.2141
    Canada (Montreal)94.9337.18115
    Brazil76.5420.43212
    South Africa86.0221.8199
    Japan93.2418.35233
    Australia (Sydney)58.3116.93257
    Spain132.5485.3367
    Mexico99.535.18141
    France128.53117.0127
    Italy133.46102.7835
    Portugal153.06130.7444
    Argentina70.1320.84236

    As you can see from our results above, UltraVPN is pretty middle-of-the-road when it comes to speed. It’s not exactly slow, but not super-fast, either. In other words, its marketing doesn’t exactly hold water. Surfshark is still vastly superior in terms of raw speed.

    Oddly enough, we had our best results in Portugal while testing from the Netherlands. Our lowest measurements were in Australia, and we were pretty impressed with the Japanese server location. On the other hand, our upload took bigger hits across the board. It was still decent on the European server locations but took a huge plunge as we moved further away.

    The connection times ranged between four and 17 seconds, depending on the VPN server. The ping values were acceptable for the most part, but we also saw some 200+ pings during our testing.

    In conclusion, UltraVPN can provide decent performance on high-speed networks. If you’re on a slower internet connection, though, we don’t recommend using this VPN service.

    Speed during daily use

    During our speed tests, we watched a ton of Netflix shows, anime, and YouTube Shorts. UltraVPN performed rather well and could unblock all popular streaming platforms.

    The faster servers are also good for gaming, as proved by our tests with Hearthstone, Diablo II: Resurrected, and Minecraft. Regular low-impact browsing felt smooth and was almost completely lag-free. However, due to some privacy and security concerns, which we’ll address later, we don’t recommend using UltraVPN for torrenting.

    Safety – How Secure Is UltraVPN?

    Score image showing 3/10

    We can’t talk about a good VPN without airtight online privacy and security. Your VPN has to anonymize your browsing and provide full data protection at all times. It can do this by masking your real IP address, encrypting your traffic, and keeping zero harmful logs. With all these factors in mind, UltraVPN gets a 3/10 for online safety.

    Here are some key points to keep in mind:

    • UltraVPN supports Hydra and IKEv2 protocols.
    • It logs too much data that could be used against you.
    • The automatic kill switch doesn’t work.
    • UltraVPN leaked our IP during our tests.
    • You have to provide a lot of personal data during registration.

    Protocols

    UltraVPN supports the following VPN protocols:

    • Catapult Hydra: A proprietary tunnel that uses TLS to establish a connection and encrypt the payload. It’s supposed to be much faster than OpenVPN, but our tests have proven otherwise. However, it was adopted by many services, including Bitdefender VPN, Cheetah Mobile, McAfee, and others.
    • IKEv2: A secure and fast protocol known for its excellent reconnection capabilities. It allows mobile users to switch between Wi-Fi and mobile networks without dropping the VPN connection. However, it’s also blocked quite easily, so it’s not the best option for streaming or bypassing online censorship.

    You can also let the client pick the protocol automatically for you. Note that UltraVPN mobile apps only support Catapult Hydra.

    Screenshot of UltraVPN, protocols

    Our testing for this UltraVPN review took place in Serbia and the Netherlands. In Serbia, we couldn’t get IKEv2 to connect, while Hydra was non-responsive in the Netherlands. All in all, it’s a pretty random performance from UltraVPN.

    When it comes to encryption, UltraVPN follows the Hotspot Shield model and uses the AES-128 cipher with Hydra. We’re used to seeing AES-256 everywhere, but the 128-bit version is still unbreakable. IKEv2 uses AES-256, though.

    Screenshot of UltraVPN, encryption chat

    Notably, UltraVPN doesn’t support OpenVPN or WireGuard. This is a huge negative for us since we don’t believe that Hydra can replace these industry standards. If you want a VPN service with the best protocols and encryption, we recommend going with NordVPN instead.

    Logging and privacy

    UltraVPN is owned by Pango Group, which was acquired by Aura, a US cybersecurity company, in 2020. Since we’re dealing with the US, we have to consider the potential subpoenas, gag orders, and the 5 Eyes Alliance. Fortunately, the US still has no mandatory data retention laws, so UltraVPN can keep its users safe by implementing a full zero-log policy.

    Having said that, the privacy policies of UltraVPN and Pango are concerning and often contradict themselves. The main theme of these documents is “We’re collecting a lot of info we shouldn’t, but you can trust us to keep it all safe and anonymized.”

    Here’s what UltraVPN collects, according to its privacy policy:

    • Account information: Your email, name, billing info, approximate location, and “other account information” ( not sure what “other account information” entails and would like to see it explained better)
    • Service usage info: Apps summary statistics (apps and app versions), VPN connection statistics (successful connections, which VPN servers you use), and your country
    • App diagnostics: VPN connection diagnostics, usability diagnostics, and crash reports (this data is anonymized, according to UltraVPN, and cannot be traced back to you)
    • Device hashes: Random ID assigned to your device when you first connect to UltraVPN
    • Data collected on the site: While browsing the UltraVPN website, they collect your IP address, device type, browser type, and “other similar information” (again, we’re not sure what they mean by “similar information”)
    Screenshot of UltraVPN, privacy disclaimer

    This is a rather problematic privacy policy. UltraVPN knows your name, country, approximate location, billing info, and all about the devices you’re using. They also collect your IP address, which is encrypted and deleted after your VPN session. However, VPN providers shouldn’t collect IPs (real or assigned), period. If a hacker strikes the VPN servers while your IP is being collected, they can hijack your connection and mount an attack against you. Also, we only have the company’s word that they’re not storing IP addresses.

    They also claim they don’t record any device identifiers, but their own privacy policy mentions device hashes, which are designed to single out your device from the crowd. It’s a permanent ID attached to your device.

    Moreover, UltraVPN will share user info with the authorities when asked to do so. Their privacy policy is rather disconcerting at this point. Namely, the company states that it MIGHT be impossible to identify you based on the info they can provide. However, if they manage to identify you, they’ll hand over the data just the same.

    Screenshot of UltraVPN, we might identify you

    In other words, UltraVPN cannot guarantee full anonymity and leaves a window for positive identification. Since it acknowledges this possibility, it must log more private data than it leads us to believe.

    When you take a look at Pango’s privacy policy dedicated to their VPN services, the matters get an even darker twist. In this document, the company admits to logging:

    • VPN session durations and bandwidth consumed
    • The domains accessed by the users (supposedly anonymized)
    • Device hashes (the privacy policy openly states that these IDs are used to identify devices and associate them with other collected data)

    So, UltraVPN also collects activity logs (the websites you visit), but supposedly on an anonymous basis. This brings us back to the aforementioned theme of Pango’s privacy policies, “We log a lot of info we shouldn’t, but you can trust us to keep it safe and anonymous.” So, all in all, we don’t trust this provider.

    After everything we talked about in this section, we recommend picking a VPN that keeps no logs and can guarantee your privacy and leaving UltraVPN behind.

    Kill switch

    An automatic kill switch cuts your connection if your VPN malfunctions for whatever reason. It’s a fail-safe designed to prevent data leaks and preserve your online anonymity.

    Unfortunately, UltraVPN’s kill switch doesn’t work. We tested it extensively across a variety of servers, and it always leaked our real IP. This is very unfortunate since it leaves you defenseless when UltraVPN drops the connection.

    Screenshot of UltraVPN, kill switch

    The wording here feels like we’re talking about a permanent kill switch that doesn’t allow any internet access without a VPN connection. However, we were able to switch between servers and block the VPN via firewall in the middle of torrenting without any reaction from the kill switch. Our real IP was leaking left and right, and we were still able to go online.

    If you want absolute protection against data leaks, we recommend using a VPN service with a permanent kill switch that actually works, like Proton VPN, for example.

    Does UltraVPN leak your data?

    UltraVPN’s server network feels like a huge trial-and-error exercise. We tested all of its server locations from Serbia, and some performed well while others exposed sensitive data. For example, the UK and US servers worked with zero DNS or IP leaks. This allowed us to stream Netflix US without any problems.

    Screenshot of UltraVPN, no DNS leak

    On the other hand, locations like Chile, Argentina, Bosnia, and Armenia leaked our real IP address. Furthermore, the ipleak.net DNS test showed that we were connecting from the US. In other words, most of UltraVPN’s “exotic” locations simply don’t work as intended. Note that our tests were conducted with the “prevent IP leak” function turned on.

    Screenshot of UltraVPN, IP leak

    This makes it a poor choice if you’re living in one of these countries and just want to mask your IP without connecting to a foreign server. If that’s the case, we recommend going with CyberGhost, which offers much better servers with proper IP masking.

    What information does UltraVPN need?

    UltraVPN requires only your email address and billing info during registration. At least, that’s what the official site and their privacy disclaimer state. This is an ideal scenario since you can always create an anonymous email with zero personal identifiers.

    Screenshot of UltraVPN, create an account

    However, after purchasing a subscription, there’s an additional step that prompts you to provide all sorts of personal data. You have to do this in order to complete your registration, and there’s no indication of this step anywhere before making a purchase.

    Screenshot of UltraVPN, no registration finish

    Naturally, you can insert fake information, but VPN beginners might not be familiar with the best online safety practices. A lot of users will hand over their information and allow UltraVPN to positively identify them. This defeats the purpose of using a VPN in the first place. Just asking for this type of info is unprofessional, in our opinion, and VPN providers should never do it.

    Usability – How User-Friendly Is UltraVPN?

    Score image showing score 6 out of 10 with colored bars

    Apart from providing good speeds and security, VPNs should also be fairly easy to use or, at the very least, feature intuitive clients. Offering advanced features is always a good thing, but companies should also be mindful of complete beginners. With that in mind, UltraVPN gets a 6/10 for user-friendliness.

    Here are the most important points to keep in mind here:

    • The official website is simple but doesn’t provide much help.
    • The installation was quick and effortless.
    • UltraVPN apps are easy to use.
    • The prices are affordable, but they could be lower.
    • The Live Chat support is available, but the team is not overly tech-savvy.

    UltraVPN’s website and installation process

    UltraVPN’s website is quite simple and geared toward hooking you to buy the subscription. Clicking “Register Now” underneath the main banner will take you to the purchase screen. Here, you can pick the subscription option and billing method and provide the necessary info.

    Screenshot of UltraVPN, website homepage

    After subscribing and setting your password, you can access your personal dashboard by clicking the “Log In” button in the top-right corner of the page. This user area doesn’t offer any VPN customization options, however. It only allows you to:

    • Inspect your account
    • Change your password
    • Cancel your current subscription
    • Add additional payment methods
    Screenshot of UltraVPN, account info

    The installation was quick and simple. UltraVPN offers native apps for Windows, macOS, Android, and iOS. For this UltraVPN review, we primarily tested its Windows VPN app. Here’s how to install it:

    1. Visit UltraVPN’s official website.
    2. Click on “Register Now” underneath the main homepage banner.
    3. Pick your subscription and payment method.

      Screenshot of UltraVPN, pricing plans
    4. Choose your password after completing the purchase.

      Screenshot of UltraVPN, choose a password
    5. Download the app for your device through an automatic pop-up prompt.

      Screenshot of UltraVPN, pop-up after purchase
    6. Click on the downloaded setup file to start the installation.

      Screenshot of UltraVPN, installation screen
    7. Follow the instructions and complete the installation.

    After installing the software, you’ll get a login screen where you have to provide your email and chosen password. This is a bit confusing since the prompt doesn’t say which info to insert and when.

    Screenshot of UltraVPN, sign in screen

    After purchase, you’ll also get an email receipt with a broken UltraVPN logo. You don’t have to save this email since it doesn’t hold any relevant information.

    Screenshot of UltraVPN, email after purchase

    UltraVPN supports up to 10 simultaneous connections, which is rather generous. However, if that’s not enough for you, you can have unlimited connections with IPVanish.

    UltraVPN’s appearance and ease-of-use

    UltraVPN’s apps are relatively simple and easy to use. They offer some nice features, but power users still might find them lacking. They don’t offer many advanced tools or customization options.

    The main page of the UltraVPN Windows app features a prominent on/off button with a server list shortcut underneath. The Settings button is located in the top-left corner, and there’s a button for your free add-ons right next to it. Once you connect to one of UltraVPN servers, you’ll also see the information about your spent bandwidth, session duration, virtual IP, server type, and VPN tunnel.

    Screenshot of UltraVPN, client connected

    The cog button in the top-left corner opens up the Settings menu. It allows you to:

    • Start UltraVPN on launch
    • Activate the “Prevent IP leak” tool
    • Enable the kill switch
    • Use the “Always-on VPN” feature
    • Set automatic connection quality feedback
    • Choose your VPN protocol
    • Activate/customize split tunneling
    Screenshot of UltraVPN, settings

    UltraVPN apps are only available in English. However, the official website can also be viewed in French and German.

    Split tunneling

    Split tunneling lets you save bandwidth and get better speeds by routing some apps and sites outside of the protected VPN tunnel. Needless to say, you should only grant unprotected internet access to apps you absolutely trust.

    UltraVPN offers both the so-called inclusive and exclusive split tunneling. In other words, it allows you to create lists of apps and sites that won’t use the VPN tunnel and the ones that absolutely have to.

    Screenshot of UltraVPN, split tunneling

    We played around with different settings, and the split tunneling functions as intended. We excluded a number of apps from VPN protection and routed some sites exclusively through the UltraVPN tunnel.

    Screenshot of UltraVPN, split tunneling

    Unfortunately, split tunneling doesn’t do much without a functional kill switch. Even if you route sensitive apps through UltraVPN, your info will leak out if the connection stutters.

    Also, note that the “Prevent IP leak” feature can’t work at the same time as the “Route through VPN” option. Since this feature wasn’t very useful during our tests, we don’t see a huge problem here.

    Pricing and payment methods

    UltraVPN’s lowest price sits at $1.99/month, which makes it affordable but not exactly the cheapest VPN out there. CyberGhost, for example, costs $2.19/month and offers much better value for the price.

    Here’s a quick overview of UltraVPN’s pricing plans:

    Every UltraVPN subscription option comes with two free tools:

    • Dark Web Scan: It monitors whether your emails or passwords were leaked on the dark web.
    • PassWatch: A password manager that keeps all your passwords in one place.
    Screenshot of UltraVPN, final bundle summary

    At the moment, UltraVPN accepts only credit cards and PayPal. We prefer paying for VPNs with crypto or going fully anonymous with cash payments with VPN providers like Mullvad.

    In spite of its affordability, UltraVPN still doesn’t offer much value for the price. Its privacy and security problems cannot be overlooked for the sake of paying less money.

    How does UltraVPN’s money-back guarantee work?

    UltraVPN offers a 30-day money-back guarantee with every purchase. To get a full refund, you’ll have to contact the customer support team via live chat or email. Having a live chat at your disposal really makes a huge difference here.

    The support agent will try to get you to reconsider, outlining the benefits of UltraVPN and its free tools. However, they’re not rude about it, and they’ll proceed with your refund request soon enough.

    Screenshot of UltraVPN, refund request chat

    They’ll send your request to the billing team afterward, and you’ll get an email transcript of your conversation. The entire process took around 20 minutes, and we had our money back in a bit over four hours.

    Screenshot of UltraVPN, refund email

    UltraVPN’s team is highly efficient when it comes to processing refund requests. We only wish their VPN clients were so polished and streamlined.

    Customer service

    UltraVPN’s website features a small knowledge base with some setup guides and general FAQs. In other words, it won’t help you much with any technical problems you might experience. On the other hand, you can also contact the support team via email and live chat.

    Screenshot of UltraVPN, support emails

    The support agents are friendly enough but not overly tech-savvy. In other words, they’ll copy some information from the site for you, hoping it’ll answer your questions. If you start digging deeper with some technical queries, you’ll just get general responses that don’t really address the issues.

    Screenshot of UltraVPN, live chat

    So, UltraVPN’s customer support could be much better, but they’ll still be able to solve some basic issues you might experience and provide info about the service.

    Server Network – Can UltraVPN Unblock the Internet?

    Score image showing 4/10

    VPN’s overall performance depends on the size and quality of its server network. Having more VPN servers at your disposal also allows you to unblock geo-restricted services and ensure a lag-free experience throughout. After our extensive tests, UltraVPN got a 4/10 for its server network.

    Here’s why:

    • UltraVPN operates 800+ servers around the globe.
    • It can unblock Netflix US and other streaming platforms.
    • Torrenting is allowed, but we recommend against it due to data leaks.
    • UltraVPN doesn’t sell dedicated IPs.

    Number of servers and locations

    UltraVPN has around 800 servers in 100+ locations around the world. Some pages on the site mention 1,000+ servers, so we can’t say for sure. This is a decent server network mainly comprised of bare-metal servers only used by UltraVPN. This explains why UltraVPN was able to unblock streaming services during our testing. However, its middling performance during our speed tests still remains a mystery.

    You can access the list of available servers directly from the client. Simply click on the shortcut underneath the on-off button and pick your location.

    Screenshot of UltraVPN, servers

    As we mentioned, some of the servers showed the wrong locations on ipleak.net, which is very odd for physical servers operated from certain countries. This would usually indicate virtual servers, but the company claims ownership of the physical computers. However, even the server list in the client is titled “virtual locations.” It’s yet another contradiction with UltraVPN.

    Here’s a full list of UltraVPN’s server countries:

    • Americas: Argentina, Bahamas, Canada, Mexico, the US, Colombia, Brazil, Uruguay, Costa Rica, Peru, Chile, Belize, Panama
    • Asia Pacific: Australia, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Laos, Malaysia, Nepal, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
    • Europe: Austria, Belarus, Belgium, Bosnia & Hercegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Finland, France, Germany, Georgia, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Spain, Sweden, Switzerland, Ukraine, the UK
    • Middle East: Armenia, Azerbaijan, Egypt, Israel, Kazakhstan, Kyrgyzstan, Pakistan, Turkey, United Arab Emirates
    • Africa: South Africa

    Although decent, UltraVPN’s server network still can’t compete with providers like Private Internet Access, which offers 30,000+ servers.

    UltraVPN and streaming (Netflix, Disney Plus, Hulu, BBC iPlayer)

    We tested UltraVPN across all popular streaming platforms and were quite impressed by the results. It’s a true geo-unblocking powerhouse that managed to access the best versions of geo-restricted catalogs and consistently so.

    Here are the full results of our UltraVPN streaming tests:

    PlatformsCan UltraVPN unblock it?
    Netflix
    Disney Plus
    Hulu
    Amazon Prime Video
    BBC iPlayer
    Crunchyroll
    HBO Max

    If not for its crippling flaws, UltraVPN could’ve been one of our best VPNs for Netflix and other similar platforms. As it stands, it’s just a low-to-mid-tier service with excellent geo-unblocking capabilities.

    UltraVPN and torrents

    As we already mentioned, we don’t recommend using this service for torrenting. Its IP leaks and broken kill switch will turn your P2P client into a data sprinkler that’ll share your IP address and other info with your peer swarm. We suggest using one of our best VPNs for torrenting instead.

    Dedicated IP address

    UltraVPN doesn’t offer dedicated IP addresses. This is not surprising since maintaining this service is extremely expensive, and UltraVPN is still a relatively small provider. If you need the benefits of a personal IP, we suggest looking into PIA.

    Our Experience With UltraVPN

    Through our UltraVPN review, we discovered that the service provider does a couple of things well but has too many privacy and security issues. The proprietary Hydra protocol doesn’t feel well implemented, and IKEv2 can’t replace the security of OpenVPN or the sheer speed of WireGuard. The kill switch doesn’t work, many servers leak user IP addresses, and the privacy policy is not where it needs to be. We can only recommend going with a VPN service that can actually protect you, like NordVPN, for example.

    The speeds are decent, but nothing to write home about. Surfshark still blows UltraVPN out of the water while offering many more interesting features. UltraVPN is a great geo-unblocker, but so is Surfshark. Also, IP leaks disqualify it from any talks about serious torrenting. The server network is acceptable, but it definitely uses a lot of virtual servers.

    The support team is very responsive and forthcoming but not particularly knowledgeable. The pricing is affordable but still too high for the value you’re getting. FastestVPN feels like a much better deal to us. We did like the fact that you can cancel your subscription without contacting the support agents. We also got our refund in four hours or so.

    UltraVPN is easy to install, and the apps are beginner-friendly on paper. However, protocols can be somewhat finicky, and sometimes they’ll fail to connect outright. Without tech-savvy customer support, VPN beginners will feel overwhelmed by this. If you’ve never used a VPN before, you’ll have a much easier time with CyberGhost.

    All in all, UltraVPN has failed to meet our expectations, and our extensive testing has shown just how many problems this service has. If Aura manages to iron out these issues, we might be talking about a pretty serious VPN provider. In the meantime, we recommend sticking with the best VPNs on the market. They’re at the very top for a reason, after all.

    UltraVPN Review: Frequently Asked Questions

    Want to learn the most important things about UltraVPN without going through our entire review? Simply click one of the FAQs below to expand the answer.

    Is UltraVPN free?

    No, UltraVPN is not free. Its pricing scheme is quite affordable in a vacuum but we’d argue the prices are still high, considering its privacy and security issues. The prices go from $7.99 for one month to $1.99/month for two years. If you’re on a budget, we recommend taking a look at our list of the truly free VPNs instead.

    Where is UltraVPN based?

    UltraVPN is operated by a US-based company called Aura, which also owns Hotspot Shield, Betternet, and VPN 360. The US is not a VPN-friendly location and this problem is exacerbated by UltraVPN’s questionable logging policy. Learn more about this in our full UltraVPN review.

    Is UltraVPN safe?

    No, UltraVPN is not safe. A large number of its servers leaks IP addresses, which defeats the purpose of using a VPN. It also makes it a poor choice for torrenting. The automatic kill switch doesn’t work and their logging policy is quire concerning. If you want a VPN that can actually keep you safe online, we recommend reading our NordVPN review.

    Can UltraVPN unblock Netflix?

    Yes, UltraVPN can unblock Netflix and many other streaming platforms. However, its security setup has a few major flaws that could expose you to potential problems. As such, we recommend going with one of our best VPNs for Netflix instead.

    Will UltraVPN slow my speeds?

    Yes, UltraVPN will slow your speeds. During our testing, it basically cut our speeds in half on nearby servers and reduced them by up to 90% on distant locations. If you want to use your VPN without even knowing it’s there, we recommend giving Surfshark a try instead.

    Personal Opinions of VPNOverview’s Experts

    “An American VPN with some serious security problems”
    4.8
    Djordje Djordjevic
    Djordje Djordjevic
    Tech Journalist
    I’ve tested UltraVPN extensively and it just feels like a mixed bag of semi-developed features, good options, and deal-breaking problems. IP leaks on various servers and the non-functioning kill switch are definitely the top issues I have with this VPN. It does have some good features (impressive geo-unblocking comes to mind) but they can’t tip the scales in its favor with so many privacy and security risks lurking under the hood.
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