Surfshark is one of the best VPNs out there. Nevertheless, you might feel their services are not for you. Or maybe, there’s another VPN that’s better suited to your needs. Whatever the case may be, this is how to cancel Surfshark on desktop:
- Go to the Surfshark Help page.
- Scroll down and click on “Chat with us.”
- Explain to the customer service agent that you want to cancel your subscription.
If you’re looking for a solid Surfshark alternative after canceling, we wholeheartedly recommend NordVPN. This VPN’s got all the great features that Surfshark offers, but is even more user-friendly and has more dependable servers.
Important: The cancellation procedure for in-app bought subscriptions is different from the one above. To find out how this works, and for more information on canceling Surfshark, you can check out the article below.
Surfshark is, without a doubt, one of the very best VPN providers on the market. Especially as far as speeds go, Surfshark is hard to beat. Even so, you might be unsatisfied with Surfshark for whatever reason.
Perhaps, you’re looking for a VPN that’s more user-friendly or has even more dependable servers or ones that are optimized for specific streams. If this is the case, read this article to find out how to cancel Surfshark.
Important Things to Consider Before You Cancel Surfshark
Before you cancel your Surfshark subscription, we’ll briefly discuss below some important facts you need to consider:
- It’s not possible to cancel your Surfshark subscription within the Surfhark app. You’ll have to cancel by contacting Surfshark’s customer support team if you got your subscription through the Surfshark website. For your mobile, you need to go to the Play Store/App Store, and on your iPhone, you’ll have to go to your phone’s settings.
- You can get a full refund before the 30 days are up. Did you get your subscription less than 30 days ago? Then you can use Surfshark’s 30-day money-back guarantee to cancel your Surfshark VPN free trial or subscription immediately and get a full refund.
- You can use your subscription up until the day you made your payment. You can continue to use the VPN even after canceling your Surfshark membership through the final day of your current (and last) billing cycle.
We’ll now discuss how to cancel Surfshark VPN on different devices and operating systems.
How to Cancel a Surfshark Subscription on Desktop: Step-by-Step Guide
If you got your Surfshark subscription on desktop, follow these steps to cancel:
- Go to Surfshark’s customer support page.
- Scroll to the bottom of the page and click on “Chat with us.”
- Provide your name and the email address associated with your Surfshark account.
- Explain in the “Message” field that you want to cancel your Surfshark VPN subscription.
- A Surfshark representative will now join the chat. Explain you want to cancel your subscription and confirm that you’re sure about this.
When canceling Surfshark, the VPN’s customer agent will ask you what is the reason for canceling. Giving one isn’t mandatory, but it can be a nice way to help Surfshark improve its service.
Without a VPN, using the internet and performing routine tasks like watching a movie or buying something on Amazon can be risky because all of your personal information can be accessed by third parties like advertisers or hackers. Therefore, we advise using a better Surfshark alternative.
Our top VPN service provider, NordVPN, has exceptional security features and more stable servers.
How to Cancel Surfshark on iOS
If you got your Surfshark subscription through the Apple App Store, you’ll have to cancel your Surfshark subscription in your iPhone’s settings. You can do so as follows:
- Open your iPhone’s Settings.
- Tap on your name right below your avatar.
- Select “Subscriptions.”
- Choose your Surfshark subscription.
- Tap “Cancel Subscription” and confirm you want to cancel it. You might have to scroll down quite a bit to find this button.
Are you looking for a new iPhone VPN after canceling your Surfshark subscription? Check out our article about the best VPNs for iPhone.
How to Cancel Surfshark VPN on Android
If you have bought your Surfshark subscription in the Google Play Store, you’ll have to cancel Surfshark subscription within this app. To do so, follow these steps:
- Open the Play Store app.
- Tap on your profile icon in the top right corner.
- Select “Payments & subscriptions.”
- Tap “Subscriptions.”
- Select your Surfshark subscription.
- Tap “Cancel subscription.”
- Give a reason for your cancellation or select “Decline to answer,” and click on “Continue” to confirm you want to cancel.
Are you looking for another excellent Android VPN to replace Surfshark with? Make sure to read our extensive guide on the best VPNs for Android.
How to Get a Surfshark Refund
You can get a complete Surfshark refund so long as you request it within 30 days of getting your subscription. Simply follow these steps to request your refund:
- Navigate to Surfshark’s customer support page.
- Scroll all the way down and click on “Chat with us.”
- Fill out your name and the email address you used to sign up for Surfshark.
- Where it says “Message,” indicate that you want to request a refund under the 30-day money-back guarantee.
- You’ll now be referred to a Surfshark customer support agent. They’ll walk you through the process of getting your money back.
- The agent will confirm they’ve canceled your account and that the refund is being processed.
- You can now close the window.
- Check whether your refund has gone through in the next seven to ten business days.
Note:
You can use Surfshark’s 30-day money-back guarantee a maximum of two times. There also has to be a “cool down period” of six months between the first and second refund.
The Three Best VPN Alternatives to Surfshark
Now that you’ve canceled Surfshark, you’d be wise to look for a good Surfshark alternative. Below, we’ll discuss three excellent VPNs to replace Surfshark with.
We’ve tested and analyzed the VPNs below thoroughly to make sure they each offer something that Surfshark doesn’t.
1. NordVPN: The most reliable and feature-rich Surfshark alternative
Surfshark is just about as good as a VPN can get. We say “just about” because there is one VPN that’s even better: NordVPN, our top VPN provider here at VPNOverview. Just like Surfshark, NordVPN offers outstanding security and privacy features. Moreover, NordVPN’s NordLynx protocol is faster than Surfshark’s WireGuard. We got great speeds even on distant servers while testing NordVPN with NordLynx.
Although the NordLynx protocol is based on WireGuard, it adds more levels of encryption to further safeguard users’ online privacy and security and stop hostile actors from obtaining important data. With NordLynx, our information was encrypted twice, whereas, with WireGuard, we only got a single layer of encryption for our data.
NordVPN also scores a bit higher on the usability front than Surfshark. It’s very easy to select a new server within the same country with NordVPN, and the app has an extremely user-friendly interface.
NordVPN also offers a free trial in the form of a 30-day money-back guarantee. For more information about how NordVPN stacks up against Surfshark, check out our NordVPN vs Surfshark comparison article.
- Fast and large worldwide network of VPN servers
- Perfect for privacy and streaming
- Trusted by many, with over 14 million users
2. CyberGhost: A Surfshark alternative with specialized servers for streaming
In most aspects, Surfshark is a better VPN than CyberGhost. However, there are a few categories where CyberGhost prevails, most notably in the server department.
CyberGhost has almost as many server locations as Surfshark (91 vs 100 countries). However, according to our CyberGhost tests, this VPN wins on the versatility and convenience front. This is mainly due to its dedicated streaming servers. We were able to effortlessly stream popular streaming services, such as Netflix, Hulu, and HBO Max, with CyberGhost.
CyberGhost also offers a better money-back guarantee than Surfshark and most other providers: 45 days vs 30 days that Surfshark offers.
Apart from the advantages mentioned above, CyberGhost provides many of the great features and characteristics of Surfshark. These include, among others, top-notch encryption to ensure your data is protected and a kill switch that successfully cut us from the internet and prevented our IP address and other data from leaking online during our CyberGhost testing circuit.
Last, CyberGhost offers a free trial and is even more affordable than Surfshark. Be sure to also check out our CyberGhost vs Surfshark comparison.
- Very user-friendly
- High quality for a low price
- Torrents and Netflix possible
3. PIA: A cheap and secure Surfshark alternative
Surfshark used to be just about the cheapest premium VPN available. More recently, however, several providers have managed to beat Surfshark in this regard. One of the most affordable among these providers is PIA.
For a monthly price that’s half of a Big Mac’s cost, you’ll greatly enhance your privacy and data security. Surfshark’s cheapest subscription is over $2 per month, whereas PIA’s cheapest price plan tends to be cheaper. Hence, with PIA, you get a VPN with outstanding encryption and a strict no-logs policy that is as good as Surfshark’s and at a better price.
Moreover, while testing PIA, its huge server network of over 30,000 servers helped us unblock websites and popular streams like Netflix. We also got convinced of this VPN provider’s unblocking prowess, as we managed to get a huge YouTube Premium discount with PIA.
PIA also offers a 30-day money-back guarantee, so you can test the VPN and all its features without committing.
- Strong focus on privacy and security
- Good price
- Fast and stable servers
Final Thoughts: How to Cancel Surfshark and Stay Protected Online
Canceling Surfshark is fairly easy and straightforward. You simply have to contact customer support or cancel your subscription in the Play Store or using your iPhone’s settings. This depends on whether you got your subscription through the Surfshark website or the app.
Moreover, if you’re still within the 30-day money-back period, you can cancel Surfshark anytime and get a full refund!
If you decide to cancel your Surfshark subscription, however, we strongly recommend getting a solid alternative. This will keep your data secure and your identity hidden. Moreover, you’ll be able to unblock streams and torrent anonymously.
The best Surfshark alternatives can be seen below.
| VPN | Why is it a good Surfshark alternative? |
|---|---|
| NordVPN | NordVPN is more user-friendly and offers the NordLynx protocol that encrypts your data twice |
| CyberGhost | This provider offers dedicated streaming servers and a longer money-back guarantee |
| PIA | PIA is more affordable than Surfshark |
If you are looking for more detailed information about different premium VPN providers and how they compare with each other, check out the articles below:
Do you have a specific question about how to cancel Surfshark? Check out our FAQ below to see if we’ve already answered your query. If we haven’t, feel free to leave a comment below.
To cancel your Surfshark subscription, you just need to contact Surfshark’s customer support and tell them you want to cancel. Alternatively, if you got your subscription through the Surfshark app, you have to go to the Google Play Store (Android) or your phone’s settings (iPhone).
For a more detailed explanation, check out our article on how to cancel Surfshark.
Surfshark is very easy to cancel. All you have to do is contact customer support, or cancel within the Google Play Store or your iPhone’s settings. You can even get a full refund if you cancel within 30 days. Find out how to do so in our article about how to cancel Surfshark.
You can only remove your credit card from Surfshark by changing your payment method to another one. To do so, go to Surfshark’s website and log in. Click on your email address in the top right corner and select “Subscription.” Now, click on “Edit” and follow the instructions provided.
All that’s required to cancel Surfshark and get a refund, is to contact customer support and let them know that you want to cancel your subscription. You must do that within 30 days after the initial purchase to get a full refund.
Check out our article on how to get a full Surfshark refund for more information.
